Category: Executive Leadership

George E. Norcross III

George E. Norcross III serves as Chairman of Conner Strong & Buckelew, one of the nation’s largest insurance, risk management and employee benefits brokerage and consulting firms. Norcross served as head of Conner Strong & Buckelew and predecessor companies since founding the firm in 1979 in a basement office in Camden, New Jersey.

Norcross serves as Chairman of the Board of Trustees of the Cooper Health System, Cooper University Hospital, and MD Anderson Cancer Center at Cooper, all in Camden, NJ. He has served as Chair and/or a Trustee of Cooper University Hospital for 34 years. Under this leadership, Cooper has grown into a top-tier academic health system and is the only state-designated Level 1 Trauma Center in South Jersey. With more than 14,000 employees across the region, Cooper is the one of the largest healthcare systems in New Jersey, the largest employer in Camden County and one of the largest employers in South Jersey. Annually, nearly two million patients from across all 50 states and 35 countries visit Cooper’s 800-plus physicians practicing in 75 specialties at more than 100 convenient medical offices and three urgent care centers. In June 2025, S&P Global Ratings raised Cooper University Health Care’s bond rating to “A+”, the highest it has been in its history, citing its strong financial management and successful strategic initiatives.

As Chair, Norcross led Cooper as it launched the Cooper Medical School of Rowan University, the first new medical school in New Jersey in 30 years and opened the MD Anderson Cancer Center at Cooper. In January 2025, five New Jersey Governors joined with Norcross and Cooper executives to break ground on “Project Imagine”, the largest health care development project in New Jersey and Eastern Pennsylvania history. The $3 billion project will dramatically expand the academic health system’s Camden campus to meet the current and future projected demand at MD Anderson Cancer Center at Cooper and Cooper University Hospital.

In addition to his roles at Conner Strong and Cooper, Norcross has been recognized for his personal philanthropy and support of the larger South Jersey community, especially the City of Camden, where he and his brothers were born. Through Norcross’s family foundation, and in partnership with Conner Strong & Buckelew and the Cooper Foundation, Norcross focuses much of his charitable efforts on improving education for youth, funding research to help cure diseases, supporting the arts and culture, improving the community’s safety, and helping people with disabilities in the Camden area. Over the last decade, the groups have collectively donated to more than 700 groups across the region and state. As part of their commitment to education and opportunity, Norcross and his family have endowed scholarships at the Cooper Medical School at Rowan University (CMSRU), Drexel University and New York University.

In 2022, the Norcross family purchased the iconic Formica’s Bakery, a South Jersey institution and baker of the “World Famous Atlantic City Bread”. He added Freitag to the company’s name to honor his great grandfather’s legacy as a baker in Camden. In 2025, it was announced his family had become the largest shareholders of Mid Penn Bancorp, Inc. (NASDAQ: MPB).

He formerly served on the Board of Directors of Holtec International, a global leader in power generation technologies, on the Board of Directors for Delta Risk, a firm that provides high impact cybersecurity and risk management services to government and private sector clients worldwide, and on the Board of Directors for the Coriell Institute for Medical Research. Norcross was a member of the Board of Directors of Commerce Bancorp, Inc. (NYSE: CBH) and Lead Director of the $7.8 billion sale of the bank to TD Bank Financial Group. Norcross was Chairman and majority shareholder of U.S. Vision, a large national retailer of optical products and services, which he later sold. In 2012, Norcross and other local business and civic leaders purchased Interstate General Media (IGM), the parent company of The Philadelphia Inquirer, Philadelphia Daily News, and Philly.com, the region’s largest and most popular online news source. In 2014, Norcross, the majority-owner, sold his shares to the minority owners.

Norcross was named a 2020 “Champion of the C-Suite” by ROI-NJ for “making the impossible possible” and the 2018 Business Leader of the Year by the LeBow College of Business at Drexel University for his successes as a business and community leader.

Norcross has won wide praise for his leadership of Cooper and has been repeatedly named one of New Jersey’s top healthcare leaders by NJBiz, recognized as one of New Jersey’s Top Influencers in New Jersey Biotech by BioNJ, Trustee of the Year by the New Jersey Hospital Association, and Trustee of the Year by the New Jersey Council of Teaching Hospitals. For his leadership in creating Cooper’s Veterans VIP Priority Program, Norcross was awarded the prestigious Seven Seals Award given by the U.S. Department of Defense’s Employer Support for National Guard and Reserves. Norcross accepted the Susan G. Komen Beacon of Hope Award on behalf of Cooper University Hospital/Cooper Cancer Institute. In 2025, Norcross was awarded the Community Planning & Advocacy Council Lifetime Achievement Award, the March of Dimes Service to Humanity Award and The Walter Rand South Jersey Award by the New Jersey Alliance for Action, all for his work with Cooper.

Norcross serves as chair of The Cooper Gala, which is one of the largest single event charity fundraisers in the greater Philadelphia-South Jersey area each year and has raised almost $30 million to benefit Cooper University Health Care, including a new record of almost $4 million in 2024. In addition to supporting The Cooper Foundation, Norcross committed $5 million to Cooper as the first commitment in a $50 million capital campaign to help fund the rapid expansion of one of New Jersey’s preeminent academic medical centers.

As part of his leadership role in Camden, Norcross serves as a member of the Board of Directors and the Executive Committee for the Camden Community Partnership, a non-profit corporation dedicated to planning and implementing high-quality urban redevelopment projects to revitalize the City of Camden. To increase employment among Camden residents, Norcross announced an innovative job training and apprentice program as part of Cooper’s Project Imagine and in partnership with the Eastern Atlantic States Regional Council of Carpenters to increase opportunity for city residents and diverse businesses. He has also led the creation and funding of Camden Works, along with NAACP, Latin America Economic Development Association, Center for Family Services, Hopeworks and Camden County Workforce Investment Board. Through the Norcross Foundation and in conjunction with The Cooper Foundation and in partnership with the non-profit TEAM Schools of New Jersey, Norcross led development of the KIPP Cooper Norcross Academy which delivers world-class public education to 2,500 children, grades K-12, in Camden. A KIPP Cooper Norcross High School opened in the fall of 2020. In 2026, Norcross donated funding for the Camden police department to purchase a new drone so that the department has the newest technology as it continues to create a safer community.

The United Way of Greater Philadelphia and Southern New Jersey awarded Norcross and his family the Haas Regional Champion Medal for their commitment to the United Way’s mission and embodying the entrepreneurial spirit of the legendary philanthropist, John Haas. Norcross has been honored by the New Jersey March of Dimes at the organization’s Born to Shine Gala and by Chabad Lubavitch, awarded the Annual Champion of Children Award by the Camden Children’s Garden and the Tree of Life Award from the Jewish National Fund for his philanthropic and community leadership.

In partnership with AmeriHealth New Jersey, the Cooper Foundation and the Norcross Foundation he founded and provided $1 million to create the Camden Health and Athletic Association (CHAA) to expand youth sports programs and health initiatives in the City of Camden. Since its kickoff, CHAA has helped more than 1,000 Camden children participate in more than 30 sports programs across Camden. Conner Strong & Buckelew was a founding sponsor of a $1 million grant program for Camden City based non-profit organizations committed to making Camden a healthier place to live, work, learn and play.

Norcross has been a long-time benefactor of the Larc School in New Jersey, a special education school for children with disabilities, and he and his family were recognized for their commitment when the schools name was changed to the Larc Norcross School in 2024. His involvement includes serving as Chairman of the Cooper Norcross Run the Bridge, the largest 10K run in the tri-state area and the Larc School’s most significant fundraising event. Through the Run and other initiatives, Larc School has been the beneficiary of over $5 million in fundraising dollars.

A student of history who has visited almost every presidential museum, with his family, Norcross purchased a rare copy of the Declaration of Independence in 2021, which is being lent to the Museum of the American Revolution in Philadelphia, and was displayed beginning in the spring of 2023. It will also be displayed at Cooper Hospital.

Norcross, a member of Sacred Heart Parish in Camden, NJ and Basilica of St. Edward in Palm Beach, FL has two married adult children.

Joseph Buckelew

Joseph Buckelew has offices located in New Jersey, New York, Pennsylvania, Delaware and Florida. Conner Strong & Buckelew serves the insurance, risk management and employee benefits brokerage and consulting needs of clients throughout the United States and abroad. He has held prominent roles with this and predecessor companies since 1959.

Joseph formerly served on the Board of Directors of Commerce Bancorp, Inc. (NYSE: CBH) and was Chairman of the Board from July 2007 until March 2008. Joseph has also served as Vice Chairman of Kimball Medical Center Foundation Board of Trustees since 1985 and on the Barnabas Health Care System’s Board of Trustees for over 10 years. He also served as Chairman of the New Jersey Highway Authority for seven years and Chairman & Vice Chairman of the New Jersey Sports & Exposition Authority. He is currently on the Board of the New Jersey Meadowlands Commission.

Joseph was also one of the former owners and founders of Ocean Cablevision which merged with Monmouth Cablevision and ultimately was sold to Clear Cable. In addition, in 2012, Joseph and other local business and civic leaders purchased Interstate General Media (IGM), the parent company of the Philadelphia Inquirer, the Philadelphia Daily News and Philly.com. In 2014, Joseph sold his shares to the minority owners.

As a longtime Lakewood resident, Joseph has served as Lakewood Mayor, Police Commissioner and a member of its Township Committee as well as on the Ocean County Board of Freeholders. He also was one of the founding members of WOBM, a radio station formed in the early 1960s.

His deep-rooted ties to the community have earned him numerous honors, including a Distinguished Citizen Award from the Jersey Shore Council of the Boy Scouts of America, a Good Scout Award from the Ocean County Council of the Boy Scouts of America, a silver Gull Award for Business Achievement from the Monmouth-Ocean Development Council and a Humanitarian Award from Ocean County College Foundation. Joseph received a Doctor of Humane Letter honorary degree from Georgian Court University and a Doctor of Public Service honorary degree from Monmouth University. His most recent honor in 2018 was his induction into the New Jersey Hall of Fame.

Joseph’s former professional affiliations included the Independent Insurance Agents & Brokers of America, Independent Insurance Agents of Ocean County and the Ocean County Board of Realtors. He is currently a licensed Real Estate Broker.

He and his wife, Carol (deceased), were married for over 60 years. They have two sons, Brian and Kevin, six grandchildren, and four great grandchildren.

Michael Tiagwad

Responsibilities
Michael Tiagwad is responsible for the management and oversight of Conner Strong & Buckelew. He is actively involved in the strategic direction of the firm in addition to the firm’s merger and acquisition activities. He is also heavily involved with the firm’s larger relationships. Tiagwad has a wealth of experience in all facets of commercial insurance including Alternative Risk solutions and Wrap-up insurance programs. He was one of the original professionals responsible for the strategy behind the creation of Globex International and Innovative Captive Strategies (ICS).

Conner Strong & Buckelew is one of the largest and most well respected insurance brokerages in the country, serving clients in North America and abroad. Headquartered in Camden, New Jersey, Conner Strong & Buckelew is a diversified brokerage firm, serving clients in both the property and casualty and employee benefits arenas. Specialty practice areas include life science & technology, healthcare, construction, hospitality & gaming, public entity and real estate, among others. Extensive resources are available to provide surety, safety, claims and forensic accounting support.

Background
Prior to joining Conner Strong & Buckelew in 2005, Tiagwad spent 17 years at The Graham Company, a Philadelphia based insurance brokerage. Initially, Tiagwad oversaw the company’s sales efforts, and in 1998 he became President of the agency. Under Tiagwad’s leadership, the firm grew to become one of the 50 largest agencies in the United States. Prior to Tiagwad’s employment at The Graham Company, he spent eight years at Xerox Corporation in various sales and marketing positions.

Education 
Central Connecticut State University – Bachelor of Business Administration

Community Involvement
Member of the Board of Governors for the Academy of Risk Management and Insurance for Saint Joseph’s University
Advisory Board Member for NFTE (Network For Teaching Entrepreneurship)
Led record-setting fundraising effort for Caron Treatment Centers My First Year of Recovery Program

Susan D. Hudson

John F. Muscella

Responsibilities
John Muscella is responsible for all financial aspects of Conner Strong & Buckelew including, financial reporting, financial analysis, budgeting, investment and financing activity, merger and acquisition analysis, and due diligence and integration. He also oversees the administrative staff of the company and has management responsibility for all of Finance and Administration. Additionally, Muscella was a key person involved in the financial analysis and due diligence related to the separation of Conner Strong & Buckelew from Commerce Bank and into a privately held company. He is also a member of the Executive Management Group and is actively involved in determining and implementing the operational and strategic direction for Conner Strong & Buckelew.

Background
Muscella is a Certified Public Accountant and has almost 30 years of financial and public accounting experience, of which the last 22 years have been in the insurance field working as the Chief Financial Officer for Conner Strong & Buckelew. In that role he has overseen all financial aspects of the company. During that time, Muscella was involved in the analysis, valuation and integration of over 20 acquisitions.

Muscella began his career in Public Accounting where he spent 5 years and gained diverse experience by working on, among other tasks, audits, taxes (both personal and corporate), financial reporting, financial analysis and business valuations. Prior to joining Conner Strong & Buckelew, he worked for three years in a governmental accounting position where he gained additional diverse financial experience.

Education
Rutgers University – Bachelor of Science in Accounting

Professional Designations
Certified Public Accountant (CPA)

Community Involvement
Muscella is a member of the New Jersey Society of Certified Public Accountants and the American Institute of Certified Public Accountants.

Terrence J. Tracy

Responsibilities
Terrence Tracy is a veteran in the insurance industry, and since 2006, has been an instrumental member of the executive leadership team of Conner Strong & Buckelew and its affiliated companies. Under Terry’s leadership, the Commercial Lines Department has grown by more than 100%.

Terry is responsible for leading over 200 insurance professionals and 7 divisions that focus on managing clients’ total cost of risk. In addition, Terry leads our Executive Risk Practice Group, which focuses on the unique challenges in placing director and officers insurance, employment practices liability and cyber insurances. Ensuring he stays in tune with the marketplace, Terry works directly with clients in the financial and professional services and manufacturing industries in placing their property and casualty insurance.

Terry Tracy leads our InsurTech Practice Group. In 2020, Terry was appointed the inaugural board member to BrokerTech Ventures which is an organization that exists to bend the innovation curve, to challenge and ultimately to change the insurance brokerage industry through the use of state-of-the-art technology.

Terry Tracy is a frequent speaker for Conner Strong & Buckelew’s client education series and a variety of associations on topics ranging from the nuts-and-bolts of insurance to emerging risks that impact clients.

Background
Prior to joining the insurance industry, Terry was a Senior Manager in the Tax Department at Ernst & Young. After many years in the tax industry, he joined a regional brokerage firm in Philadelphia. In 2006, Terry joined Conner Strong & Buckelew’s predecessor company, and in 2007, was instrumental in spinning off the insurance division of a regional bank to a privately owned insurance brokerage company that is Conner Strong & Buckelew today.

Education
Villanova University – Masters in Tax
Drexel University – Bachelors of Science

Professional Designations
Certified Public Accountant (CPA)

Joseph M. DiBella

Responsibilities
Joseph DiBella is responsible for leading all aspects of the Employee Benefits Practice as well as overseeing the Marketing Department at Conner Strong & Buckelew. This includes overseeing the day-to-day Employee Benefits consulting and brokerage services the firm provides for its clients, the development of new strategic services and leading new business development. This also includes overseeing the benefits related services provided by PERMA, a sister company of Conner Strong & Buckelew. Joe plays an active benefits consulting role with key clients and is engaged in program design, financial evaluation, health and wellness, compliance, communications, and other key client-facing areas.

Background
Joe joined Conner Strong & Buckelew in 2005 with many years of senior leadership experience in the group benefits industry. Prior to joining Conner Strong & Buckelew, Joe led National and Large Account business for Horizon Blue Cross Blue Shield of New Jersey. Joe has significant experience in data analytics, underwriting, labor negotiations, population health, benefits administration, compliance, communications, and strategic planning. He has been fully engaged in health and benefits advisory with some of the nation’s largest companies. Joe has been a frequent guest speaker for the Philadelphia Business Journal on issues related to employee benefits and is quoted regularly in publications such as U.S. News & World Report and various AIS Services publications. He has authored several articles on controlling health care costs and the use of effective strategies in benefits management. He regularly speaks on issues dealing with benefits and health insurance reform and has been a panelist and speaker on healthcare issues for the Self Insurance Institute of America, the Pennsylvania Bar Association, and the NJ League of Municipalities.

Education
Seton Hall University – Bachelors of the Arts

Professional Designation
Registered Employee Benefits Consultant (REBC)

Community Involvement
Joe has held several prominent leadership roles in both public service and private organizations. He served as an elected Township Councilman and Board of Education member in Sayreville, New Jersey, and from 2005 to 2008, he was Mayor of Howell Township, one of New Jersey’s largest municipalities. In addition, Joe has been a member of the Board of Directors at Kimball Community Medical Center in Lakewood, New Jersey, and is a Board Member Emeritus of Paradigm Holdings, LLC, a national captive organization providing stop-loss coverage for middle-market companies. He also serves as a Board Member of C2, a privately held collaboration firm specializing in employee benefit solutions, and is a member of the Council of Employee Benefits Executive Advisory Committee.

Kristine Klepper

Responsibilities
Kristine Klepper brings over 30 years’ experience in the employee benefits field. In her role as a practice leader she works with clients to set short and long term strategies to address health care costs, population health and promoting health and productivity within their organization. She leads one of our national client service practices in providing strategic planning, benefit evaluations, and financial analysis for our clients. She also leads our population health team developing data driven actionable solutions to impact health outcomes and health equity.

Background
Prior to joining Conner Strong & Buckelew, Klepper spent 15 years at Aon Consulting where she was a Senior Vice President and the Local Market Leader for the Greater NY/NJ market. At Aon she was an Account Manager for several large and mid-size private sector and public sector employers. She was on the consulting team to the State of New Jersey Division of Pensions and Benefits providing consulting services for the State Health Benefits Program. Prior to joining Aon she spent seven years in health and welfare consulting at The Apex Management Group and Miller Mason & Dickenson. She managed clients ranging in size from about 100 lives to 10,000 lives. Her experience includes designing, pricing and implementing employee benefit programs while integrating wellness and consumerism strategies.

Education
The College of Insurance – Bachelor of Business Administration (now part of St. John’s University)

Professional Designations
Certified Employee Benefits Specialist (CEBS)

Community Involvement
Member of the International Society of Certified Employee Benefit Specialists
Member of the Jefferson Health Business Leadership Council
Klepper is an active member in her community as a coach of several youth organizations

Justin R. Ackerman

Responsibilities
Justin Ackerman is responsible for overseeing Property and Casualty sales efforts and he specializes in designing comprehensive risk management programs for commercial clients of all types and across all industries. Areas of focus include Real Estate, Development, Construction, Manufacturing, Social Service, and Food Processing.

Background
Ackerman began his career with Conner Strong & Buckelew in 2004 when he joined the account placement team and assisted with the marketing of new and renewal business for Major Accounts. Following this role, he briefly spent time as an Account Manager before being promoted to a Business Development Associate in 2006. In 2012 Ackerman was promoted to Vice President of Major Accounts and was again promoted to Senior Vice President in 2018. Ackerman’s consultative approach provides an opportunity for him to become completely familiar with his clients’ operations. This enables him to identify potential coverage gaps within their risk management program that can be devastating to an organization if left uncorrected.

Education
West Chester University – Bachelors of Science in Finance, Summa Cum Laude

Professional Designations
Commercial Lines Coverage Specialist (CLCS)
Certified Customer Service Representative (CISR)

Community Involvement
Ackerman is involved in the local community. He is Vice President of the Crossroads Programs, member of the Union League of Philadelphia, contributor to The Boys & Girls Club of Southern NJ, and a past member of the Board of Directors for the Ronald McDonald House of Southern NJ. Ackerman is also an active member of numerous professional organizations including NJ Affordable Housing Association, PA/ DE Affordable Housing Association, Apartment Association of Philadelphia, PA Non-Profit Homes for the Aging, Building Owners & Managers Association of Philadelphia, Institute of Real Estate Management and South Jersey’s Rainmakers Investment & Networking Club.

Tammy L. Brown

Responsibilities
Tammy Brown has over 35 years of large group underwriting, consulting, and account management experience. As an Executive Partner in our Employee Benefits Department, Tammy is responsible for developing and implementing the overall strategy for the firm’s direct public entity business and Health Insurance Fund business. This includes leading the benefit related services provided by PERMA, a sister company of Conner Strong & Buckelew. Tammy also oversees training for the firm’s employee benefits team members.

Background
Tammy joined Conner Strong in December of 2007. Previously, Tammy was the Underwriting Director for Horizon Blue Cross Blue Shield of New Jersey for 16 years. During her tenure there, she was responsible for all large group customers with fifty or more employees including midsize, public sector, jumbo, national, and labor business. Her primary charge was to generate top-line revenue and bottom-line financial results for Horizon. In that capacity, she was responsible for the risk assessment, pricing, underwriting, and data reporting for all new business, renewals, and settlement activity which exceeded $3 billion in annual top-line revenue. Tammy was also responsible for developing strategic pricing initiatives to keep pace with the ever-changing marketplace conditions. Prior to joining Horizon, Tammy was an Underwriting Consultant for the Equitable’s Group Health Division for 11 years.

Education
Fordham University – Bachelors of Science in Mathematics & Economics

Awards & Recognition
2025 Philadelphia Business Journal  Women of Influence
2024 Risk & Insurance Power Broker Winner
2023 Risk & Insurance Power Broker Finalist