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Claim Advocacy and Consulting

Advocating for you to achieve the best outcomes.

Our approach to claim management is centered on protecting your brand, taking measures to reduce your total cost of risk, and maximizing your recovery in the event of a loss to your business operations.

With more than one-third of our Property & Casualty staff in claims management, we have a team of claims professionals dedicated to advocating for you throughout the claim management process. The average tenure of our staff is 20-plus years and we have expertise in areas such as cyber, property, workers’ compensation, and construction risks, just to name a few. Our claim consultants have legal and claims adjusting backgrounds, and we are further supported by an in-house team of legal experts.

Our integrated consulting and technical claim services start well before a claim occurs to ensure you are in the best position possible when one does happen.  Our claims advocacy approach has proven to deliver significant successful outcomes for our clients’ day in and day out – lowering their total cost of risk and ultimately having a positive impact on their bottom line.

In the event of a property and casualty claim emergency, clients can contact us at 1-877-861-3220 for 24/7 service.

Specific Areas of Claims Management Expertise

  • Claims program design
  • Negotiating special claim servicing instructions with carriers/TPAs
  • Designating vendor partners to assist when losses occur
  • 24/7 availability and advocacy
  • Assistance with claim reporting
  • Coverage analysis and response
  • Claim strategy meetings
  • Loss trending analysis & risk management plan with Risk Control
  • Medical cost containment strategies
  • Medical Provider selection
  • Reserve analysis
  • Claim advocacy and dispute resolution

Highlighted Claims Management Experience


When one of our large gaming clients suffered an extensive water damage loss, we assisted with the selection of the appropriate vendors to handle the claim and then leveraged our carrier relationships to negotiate a recovery of $7 million more than the carrier initially offered.

Practice Leader

Geraldine A. Henley, ARM, AIC

Senior Vice President, Claim Services Director

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