Claim Advocacy & Consulting

Providing access to the full spectrum of claim services.

Our approach to claim management is centered on taking measures to reduce your total cost of risk and maximizing your recovery in the event of a loss to your business operations.

Designated Claim Consultants

Conner Strong & Buckelew’s team of designated claim consultants advocate for you throughout the claims process, with a particular focus on claims that have a greater impact on your bottom line.

With more than one-third of our Property & Casualty staff in claims management, we have many claims professionals dedicated to advocating for you. The average tenure of our staff is 20-plus years, and we have expertise in areas such as cyber, property, workers’ compensation, and construction risks, just to name a few.

Our key claim services include:

  • Assistance with reporting claims
  • Claim strategy meetings
  • Emergency response 24/7
  • Compilation and analysis of historical data and loss trending
  • Help to identify areas of opportunity related to claim management
  • Creation of claim handling instructions for carrier / third-party administrators (TPA) & development of strategic relationships

Our process keeps business leaders in the loop and informed throughout the entire process:

Claims Advocacy Support

Our claim consultants have legal and claims adjusting backgrounds and are further supported by an in-house team of legal experts.

Our integrated consulting and technical claim services start well before a claim occurs to ensure you are in the best position possible when one does happen. Our claims advocacy approach has proven to deliver significant successful outcomes for our clients’ day in and day out – lowering their total cost of risk and ultimately having a positive impact on their bottom line.

Subrogation & Recovery Services

Subrogation and claims recovery services are critical elements of any risk management strategy, especially for businesses that take on higher deductibles. But pursuing recovery can be labor intensive and requires legal expertise.

That’s why Conner Strong & Buckelew has partnered with National Subrogation Services (NSS) to offer our clients access to the foremost subrogation and recovery experts. An affiliate of national law firm Cozen O’Connor, NSS is an industry leader in terms of net dollars recovered for their clients. They focus on increasing recovery ratios over time through a consistent focus on building close and collaborative long-term client relationships.


To learn more about our subrogation and claims recovery services, contact us.

Highlighted Claims Management Experience


When one of our large gaming clients suffered an extensive water damage loss, we assisted with the selection of the appropriate vendors to handle the claim and then leveraged our carrier relationships to negotiate a recovery of $7 million more than the carrier initially offered.

Practice Leader

Geraldine A. Henley

Partner, Managing Claim Advocacy & Consulting Leader

Article: Successfully Subrogate Claims
Within Your Self-Insured Retention