We focus on your total cost of risk so you can experience the positive impact to your bottom line and your customer experiences.
Our team of veteran hospitality and gaming experts take a three-pronged approach to your total cost of risk: safety, insurance coverages, and claims. We place these in this order because our first priority is helping our client ensure they are operating in a safe environment.
We provide targeted training for each department within your organization and develop training to meet the specific challenges and risks experienced every day by your housekeeping, table game dealers, kitchen, maintenance, and security staff. We offer training in many languages and around the clock, as we know your operations are often 24/7.
We develop and place broad, cost-effective insurance programs to protect you when a claim occurs. We tailor our programs to meet the unique exposures of your operations, including golf courses, waterparks, concert venues, etc.
When a claim occurs, our team is right there to advocate on your behalf of the best outcome. During the process, we will guide you every step of the way, along with your counsel and staff and the insurance carriers.
Specific Areas of Hospitality and Gaming Coverage Expertise
One of our hospitality accounts incurred a significant property loss from a recent Hurricane in which one of its premier golf courses and hotels were destroyed. Immediately after the claim, we were on the ground with our client, the insurance carriers, and claim adjusters.
Shortly thereafter, we engaged a forensic accounting firm to work on the business interruption and extra expense components of this claims. Our prompt response and assistance helped the client resolve this claim in a timely manner for the maximum recovery amount.
Senior Vice President, Senior Account Executive
Routinely consults on large, complex clients with sophisticated insurance & risk management needs
More than 20 years of financial services experience