Category: Latest Thinking

Lowering Healthcare Costs with Surgical Care Management

When an employee undergoes surgery, it can be extremely costly to their employer. Mismanagement of surgical procedures can lead to prolonged recovery times, complications, such as infections, opioid use, or reoperations, all of which can further increase employer’s healthcare costs.

Surgical care management is a creative solution for self-funded clients to manage these challenges. Combining the personalization of nurse case management and best practices of enhanced recovery after surgery, surgical care management delivers a proactive and more successful experience to patients pre- and post- operation. When implemented correctly, it can help lower costs, mitigate risks, and get employees back to work faster.

The Scenario
A social services organization, with a 2,200-member employer-sponsored plan, was experiencing increased healthcare costs, with a significant percentage attributed to costly surgical procedures and long recovery periods.

Conner Strong & Buckelew recommended partnering with Goldfinch Health, the industry leader in surgical care management, to provide their members with the needed resources to speed patient recovery and lower healthcare costs.

The Result
By implementing the Goldfinch Health surgery program, their members returned to work an average of 25 days faster than expected. The organization had an above average utilization rate, with 77% of eligible members choosing to utilize these services. Over the course of two years, the organization saved a total of 1,311 days* and experienced an $11:$1 return on investment.

Conner Strong & Buckelew’s Commitment to Innovation
As a founding member of BrokerTech Ventures (BTV), Conner Strong & Buckelew is a leader in identifying innovators and insurtech startups to bring cutting edge solutions to our clients and the insurance industry. Our partnership with Goldfinch Health, a BTV Accelerator participant, reflects our commitment to providing our clients with a holistic suite of tools that lead to powerful health benefits and keep overall healthcare expenses down.

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Fostering Insurance Brokerage Innovation Through Talent Development

By Michael Tiagwad

We’re witnessing an exciting time in the insurance brokerage industry today.

Despite being over 100 years old, the brokerage space isn’t known for innovation. But after 35 years in this business, I am starting to notice a change. More than ever before, new technologies and innovative ideas are raising efficiency, driving superior solutions, and ultimately delivering a better experience to customers. At Conner Strong & Buckelew, we’re focused on leading this change. We understand that future generations will drive this positive shift, which is why we’re committed to developing young talent in ways that foster new ideas and innovation – not just for our business, but for our clients and the industry at large.

We’re doing this in numerous ways. Every year, we welcome dozens of college students from neighboring universities into our internship program to work and learn alongside our teams. We trust these interns with real responsibilities and projects that make them feel connected to our business and empowered to share new perspectives. Throughout its 20-plus-year history, I’ve actively pushed to grow this program into an important talent pipeline for our business that has helped attract some of the brightest minds to our industry. I’m proud to say we now have at least 30 full-time employees that started as interns, including five individuals that have been so successful they have risen to partner-level positions.

Our Innovation Challenge is another example of how we encourage our employees to go above and beyond. Every year, our staff is challenged to devise new ideas that will advance our business goals and push the brokerage industry forward. Breakout teams are formed to bring these ideas to life before they’re presented to a council of senior leaders, including myself, who vote to select three winners. The best ideas are then implemented into our operations, many of which come from our younger employees. I’ve seen some of our company’s best and most innovative ideas emerge from this contest, including the exploration of blockchain technology, the adoption of cloud-connected wearable devices that can detect an array of hazards for our clients in the workplace, and the use of data analytics, which has become a priority for us, our insureds, and our carrier partners.

We’ve also recently created the role of InsurTech Solutions Manager and named one of our younger, high potential professionals to the position. This individual leads Labs By Conner Strong, our firm’s innovation hub focused on making our culture more innovative and inclusive, driving innovation in our industry, and enhancing the customer experience. The InsurTech Solutions Manager also engages our employees to explore and implement insurtech solutions that advance our business and industry. I’ve also tasked this leader with supporting our relationships with external partners in the insurtech community, as well as the company’s initiatives with BrokerTech Ventures.

Our InsurTech Solutions Manager is also working on an outreach program with a nearby university. In this program, students will work on a group project where they select a BrokerTech Ventures start-up to research and devise ways to improve. In doing so, they’ll gain insight into running a disruptive business that connects them to our exciting industry.

To maintain its longevity, our industry will need to evolve in ways that improve our business and ultimately the services we provide our clients. We’re excited about what we’re seeing with the young talent at our firm and across the industry and look forward to watching how they shape the future.

Real Estate – Florida Tort Reform & Reducing Your Liability

On March 23, 2023, new legislation, House Bill 837, was signed into law in Florida for sweeping tort reform intended to bring balance and transparency to litigation. The law includes provisions related to all tort cases, including reducing the statute of limitations from 4 years to 2 years, moving from “pure” comparative negligence to “modified” comparative negligence and modifying how bad faith claims can be pursued.

This new law will also have an impact specifically on negligent security litigation.  Pursuant to the new law, there will be a presumption against liability for the owners of multi-family housing complexes, if certain conditions are met.  These conditions include security cameras at points of entry/exit, a lighted parking lot, walkways, laundry rooms, common areas and porches, a one-inch deadbolt in each dwelling unit door, a locking device on each window, a peephole in each unit door and locked gates with key or fob access into the pool area.

Furthermore, the new law alters the verdict form and now allows apportionment of fault to the individual who committed a crime against the plaintiff. Lastly, a property owner will be granted immunity if the negligent act results in the death or injury to a person attempting to commit a crime on the property, regardless of whether the crime is a felony or misdemeanor.

While the purpose of this law is tort reform, it also looks to incentivize property owners to implement more stringent security measures. We will work with our clients on implementing these security measures, when possible, to place them in the best position if a negligent security case should arise.  We will ensure that the selected defense counsel is fully aware and familiar with the new law to provide the best defense to our clients.  Lastly, we will confirm the carriers are aware of this new law so we can all work together to provide the best claim handling and advocacy for our clients.

BEWARE OF MFA FATIGUE: What It Is & How to Protect Your Organization

By Laura Kerns

Multi-factor authentication (MFA) increases an organization’s security and helps mitigate risk by requiring a user to provide multiple forms of identity verification to gain access to an application, network or website. Although MFA requires an extra step (or two) at the time of login, it can block most account-compromising attacks.

Four years ago, Microsoft advised that MFA would block over 99.9% of cyber-attacks. This information contributed to insurance carriers often requiring their insureds to utilize MFA or be faced with non-renewal or huge increases in premiums. At this point, many cyber carriers refuse to provide a quote for cyber insurance unless the business has MFA for all its employees. As such, many businesses have this protective armor against cyber attackers.

Then, in walks MFA fatigue.

What is MFA Fatigue?

It was only a matter of time before hackers developed a strategy to circumvent this security measure. MFA fatigue (also known as MFA bombing) is a strategy utilized by hackers to overcome the protection of MFA. First, the hacker obtains the user’s login name and password. A hacker may obtain this information on the dark web or merely by guessing a user’s password. Then, the hacker will bombard the user with prompts requesting verification of their identity. Users may grant access to stop the barrage of push notifications. This has been especially effective on mobile devices since constant notification requests could render a smart phone unusable due to the constant message popups. Or, if a user continues to ignore the push notifications, the hacker may impersonate your IT department and falsely direct them to accept the requests.

Combating MFA Fatigue

Education is the best defense. If an employee receives an unusual push notification, they should immediately change their password, contact their manager and IT department. They should not send an email.

Despite these novel attacks, MFA remains a crucial tool for businesses. Companies that educate employees on the latest cyberattacks will remain ahead of the curve. Remember,  human error is the cause of most network intrusions. There are other tools available in your arsenal (e.g., resilient authorization); however, the best tool is making sure your end users are able to recognize the threat and respond appropriately.

Conner Strong & Buckelew’s Cyber Portal has additional resources on MFA. Contact your account representative to learn more about our cyber services or to help setup your cyber portal account.

Wearable Technology as a Solution for Workplace Safety

Accidents in the workplace cause physical harm to impacted employees and financial harm to employers. One of the most effective protections against workplace accidents is the proper usage of personal protective equipment (PPE) including wearable technologies (wearables). Wearables are essentially cloud-connected devices that can detect an array of hazards in the workplace, giving employers valuable and actionable information on how to manage the impact of such hazards.

The Scenario

A leading third-party logistics provider knew that lifting, pushing, and pulling product were among their top hazards, but wanted more and better information on the other hazards their employees faced, and where they were most prevalent.

The company collaborated with the Conner Strong & Buckelew Risk Control team to address this challenge through a twofold strategy, including implementing a strong and practical, lifting mechanics program, and piloting wearable technology to monitor other hazards, such as slips/trips/falls, repetitive motion, heat/humidity, and noise. The company then used the data from the wearable technology to inform where they needed to further observe employee safety behaviors and correct them where necessary. The program was very well received, as it was implemented with maximum transparency and no disruption to employees’ regular activities.

The Result

Through the utilization of wearable technology and adoption of the lifting mechanics system, the company was able to improve employee training, reinforce best practices and supplement risk management efforts by gathering actionable intelligence on safety hazards. As a result, they reduced lost time injuries from lifting by 56% and realized $450K in Workers’ Compensation loss savings in one year. In addition, the company was able to enhance their behavior-based safety program with real data from real situations.

Conner Strong & Buckelew’s Commitment to Innovation

As a founding member of BrokerTech Ventures (BTV), Conner Strong is a leader in identifying innovators and insurtech startups to bring cutting edge solutions to the insurance industry. Conner Strong recommended MākuSafe®, a BTV Accelerator participant, as a prime technology partner for this pilot. Conner Strong continues to explore wearable technologies with established and emerging companies and will recommend the best fit for our clients.

 

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3 Ways Public Companies Can Prepare for New SEC Cyber Incident Disclosure Rules

By Kayla Cecchine

The Securities and Exchange Commission (SEC) is set to release new rules that will significantly impact the way publicly traded companies manage and disclose cybersecurity incidents to their shareholders.

Cybersecurity incidents have proliferated across the business landscape in recent years and can materially impact business operations, profitability, and overall shareholder value. But until now, there haven’t been strict guidelines around how publicly traded companies must report these incidents to their shareholders. Expected to be announced in April 2023, these new SEC rules are intended to give shareholders immediate visibility into these incidents and how they may affect the company.

Concurrently, we suspect the new regulations will also open up company leadership and board members to additional scrutiny. Not only will leadership need to firm up their incident reporting processes, they’ll also need to protect themselves from lawsuits that may arise in the event of any allegations of inadvertent material misrepresentation during the event disclosure process.

Expected Rule Changes

While not finalized yet, the new SEC rules will likely require all publicly traded companies to take several new steps when it comes to incident reporting. Here are a few new rules we expect the SEC to include in its final draft:

  • When to report: Companies will be required to disclose a cyber incident in a Form 8-K four days after learning of the incident and determining its materiality. This four-day window will begin after the company determines the incident to be “material.” It is suspected that the SEC will rely on previously established precedent for the definition of “material,” which public companies are certainly already familiar with.
  • What to report: In the initial disclosure, companies will need to report when the event was first discovered, a description of the event, and the effect of the incident on the company’s operations. The business will also need to disclose whether the situation has been rectified or is currently being remediated.
  • Duty to update: A company’s responsibility to inform shareholders about the incident does not end with this initial disclosure. Companies will be obligated to provide updates in amended Form 8-Ks if new details emerge or the facts change.
  • No expectations for investigations: This duty to inform shareholders applies even if there is an ongoing internal or federal investigation into the matter that could be jeopardized.

How to Prepare and Protect Your Business

With these new rules set to take effect this year, all publicly traded companies will need to consider how they will comply. Here are three ways every public company can prepare:

1. Create a robust cyber response plan: Considering the tight timeframe to file a report, it is critical businesses have a robust cyber response plan in place before a cyber event occurs. Doing so can make all the difference when disaster strikes. Business leaders must make sure they can access these policies if their computer network is down. Communication is also key and company leaders must ensure all legal, tech support, and investor relations teams are informed. Practicing this response plan can help limit the scope of the damage once an attack is detected and speed up the assessment and disclosure processes.

2. Protect leadership with D&O coverage: These new rules will inevitably open companies up to potential lawsuits if shareholders believe the company has made material misrepresentations about the incident and its impact on company performance. Executives will want to reassess and possibly firm up their D&O liability insurance policies to ensure they’re properly protected from these new risks.

3. Keep records in privilege: If a cyber event is detected, company leadership should keep all records on the facts needed for the materiality test in privilege with their attorneys. Not only will organizing these records be useful during any potential investigation down the line, keeping this information privileged will allow companies to better control the narrative.

An Experienced Broker Can Help

At Conner Strong & Buckelew, we’ve been following the SEC cyber disclosure rules closely and fully understand their implications for publicly traded companies. Not only can we help your business prepare, we can assist with setting up cyber response plans as well as reviewing your D&O coverage to ensure your executives are fully protected from potential lawsuits. With the new rules expected to take effect later this year, it is important not to delay. Reach out today to begin reviewing your policies and ensure your company is ready for these new regulations.

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PSYCHEDELICS: Turn on, tune in, but no time to drop out

By Daniel Brettler, Michele Fields, Nathalie Smyth, Sarah-Jane Dobson, Mert Guler, and Jeff Owen-Hicks

MENTAL HEALTH CRISIS
Recent statistics from the World Health Organization suggest that the COVID-19 pandemic triggered a 25% increase in the prevalence of anxiety and depression worldwide. This exemplifies a substantial warning that all countries need to vastly improve their mental health services, treatment and support.

More than 320 million people globally suffer from major depressive disorder (MDD), making it one of the leading causes of disability worldwide. With this and other mental illnesses including substance addictions becoming increasingly widespread, the cost has never been higher. In the UK alone, poor mental health is reported to cost the economy over £100bn per year in lost productivity, excluding treatment expenses incurred by healthcare providers and the physical and emotional cost to the sufferers themselves. In recognition of the wider impact of poor mental health, the UK government is publishing a draft Mental Health Bill to modernize the Mental Health Act. It is also investing £122m to roll out a vital NHS England service, providing those who receive mental health support with employment advice to help them stay in work or return to the job market more quickly. The promotion of good mental health and wellbeing should be high on the agenda for businesses, health providers and their insurers.

While treatments do exist, finding an alternative long-term solution is big business, particularly where existing psychotherapeutic or psychopharmacological treatments or therapies are not working, for example, for those suffering from treatment-resistant depression.

Many stakeholders in the life sciences industry believe that psychedelics could be the solution.

PSYCHEDELICS — WHAT ARE THEY?
Psychedelics, also known as hallucinogens, are a class of psychoactive substances that produce changes in perception, mood and cognitive processes. Many occur naturally in trees, fungi, seeds and leaves, while others are made synthetically in laboratories. Examples include LSD1, Psilocybin2, DMT3, MDMA4 and Ketamine5.

Their use as a medical treatment for mental health issues has lain dormant for decades due to prohibitions based on their classification as illicit substances and stigma. However, with legal restrictions easing and attitudes changing, the interest of the biopharmaceutical industry in their potential has reignited. Clinical investigations are increasingly being allowed to take place on their use for the potential treatment of addiction, depression, anxiety, anorexia, post-traumatic stress disorder (PTSD) and even migraines and autism.

Ketamine is the first psychedelic to be approved as a medical treatment of mental health conditions. It faced fewer legal restrictions and regulatory hurdles than other types of psychedelics as it had already been authorized and available as an anesthetic medicine. Against this background, a Ketamine-derived treatment has already been approved for use by the FDA for treatment-resistant depression. Some psychiatrists and treatment centers also offer its off-label use.

Many other promising treatments are in the pipeline.

CLINICAL TRIALS RESEARCH
While pre-clinical research and clinical trials on many psychedelic drugs are still at an early stage, the initial results announced by various biopharmaceutical companies are promising:

• In August 2022, the JAMA Psychiatry Journal published the results of a double-blind randomized clinical trial6 conducted on 93 patients with alcohol use disorder (AUD) all receiving psychotherapy. It concluded that the percentage of heavy drinking days during 32 weeks of follow-up was significantly lower in the groups who received psilocybin (9.7%) than in the group who received an active placebo (23.6%).

• In May 2022, Compass Pathways Plc presented positive data from a large randomized, controlled double-blind Phase IIb study of its COMP360 psilocybin therapy with 233 patients showing that a single 25mg dose, in combination with psychological support, showed a “highly statistically significant reduction in depressive symptoms” after three weeks (p<0.001)7, with a rapid and durable response for up to 12 weeks. This study was published in The New England Journal of Medicine on November 3, 2022, confirming that 29.1% of participants were in remission by week three8.

• In May 2021, a landmark study by researchers at Imperial College London’s Centre for Psychedelic Research directly compared the antidepressant effects of psilocybin and a selective serotonin reuptake inhibitor (SSRI) antidepressant. The data demonstrates that psilocybin could match the antidepressant effects of the SSRI and suggested that it may produce a deeper and faster effect. Since the trial involved only 59 people, much larger and longer trials are required.

• In May 2021, the Multidisciplinary Association for Psychedelic Studies (MAPS) released the results of its phase 3 clinical trial of MDMA-assisted therapy for patients with severe, chronic PTSD. MDMA was paired with rounds of psychotherapy. After three sessions, 32% of users given a placebo no longer qualified for a PTSD diagnosis. But for those given MDMA as well, that percentage was 67%. MAPS is currently sponsoring the second of two Phase 3 trials to support FDA approval of MDMA.

• In February 2021, a Phase IIa study of MDMA for AUD, again carried out by Imperial College London9, proved safety and high efficacy in a small group of patients, with 75% showing continued improvement nine months later, compared to just 21% in a control group receiving standard addiction treatment. Awakn Life Sciences has acquired the rights to that research data and are progressing into Phase IIb.

The investment into psychedelic research shows no signs of slowing down, with further studies being carried out globally by numerous biomedical companies, including Cybin Inc.’s Phase I study into its proprietary DNT molecule (CYB004) for the potential treatment of anxiety disorders.

LEGAL RESTRICTIONS ON USE OF PSYCHEDELICS AS ILLICIT SUBSTANCES
Legal access to psychedelics for therapeutic purposes is limited, largely because their use remains heavily restricted or in some instances prohibited based on their classification under illicit drug regimes, though there are some exceptions, such as psilocybin’s (often in the form of ‘magic mushrooms’) classification outside the prohibited drugs regime in Jamaica, Portugal, the Netherlands and in some U.S. and Canadian states.

Clinical research has also been impeded by the costs and long delays imposed by such regulations outside the illicit drugs regimes. Stakeholders in the industry, including leading psychiatrists, have been calling for their re-classification outside the illicit drugs regimes so that research may be conducted more easily and that certain psychedelics may be legally prescribed and supplied by pharmacists and doctors in limited settings.

It seems that governments worldwide are starting to take notice.

IN THE UK
The use and possession of most psychedelics in the UK (including psilocybin, MDMA, LSD and DMT) is restricted based on its current classification as a Schedule 1 substance. These are substances that are defined as illicit drugs under the Misuse of Drugs Regulations 2001, with the exception of Ketamine which is Schedule 2. Schedule 1 is the most tightly controlled class of drug in the UK, other examples being some fentanyl opioids and crack cocaine, and cannot be lawfully possessed or therefore used (including as legitimate medical treatment via prescription) in the UK without a Home Office personal license, which is a license granted to an individual to be carried on a person without risk of prosecution for a drug offence under the Misuse of Drugs Act 1971.

A Home Office “controlled drug licence” (domestic) is generally required for the production, possession, or supply of controlled drugs and a register is used to record details of any such drugs received or supplied by a pharmacy. While the Schedule 1 classification does not prevent research or clinical trials, it does make legitimate scientific and medical research difficult to conduct due to costs and time frame restrictions.

Nevertheless, attitudes are changing towards psychedelics and support is growing for their reclassification:

• The Conservative Drug Policy Reform Group (CDPRG), whose members include Conservative MP Crispin Blunt, is campaigning to have psilocybin reclassified as a Schedule 2 drug so that it can be easier, cheaper and quicker to facilitate clinical trials. This means that it would fall into the same category as medicinal marijuana, which became permissible to prescribe due to a reclassification under the controlled drugs regime in 2018.

• In May 202110, a poll carried out on 1,763 members of the UK general public found that 55% would support relaxing research restrictions on psilocybin and 59% would consider psilocybin-assisted therapy if offered to them.

• In 2021, the then Prime Minister Boris Johnson indicated that the government was working with the Advisory Council on the Misuse of Drugs to consider whether barriers to legitimate research on controlled drugs, including psilocybin, could be removed.

Notwithstanding these developments, progress has been slow.

IN THE U.S.
In the U.S., most major psychedelic drugs, with the exception of Ketamine, are unable to lawfully be used based on their classification as ‘Schedule 1’ substances under the Controlled Substances Act of 197011. This is the federal U.S. drug policy that provides the regulation of the manufacturing, importation, possession, use and distribution of drugs deemed to have no medical value or a high potential for abuse.

However, the legal landscape is changing, with many psychedelic treatments currently undergoing clinical trials and advancing through the U.S. Food and Drug Administration (FDA) review and approval process, e.g. for the use of MDMA and psilocybin in psychedelic-assisted psychotherapy. It is expected that many of these will be approved for the treatment of various psychiatric illnesses over the next few years.

More recently, on July 13, 2022, two amendments were passed in the U.S. House of Representatives allowing the provision of psychedelic-assisted treatment to veterans and active duty service personnel who suffer from PTSD.

Various U.S. jurisdictions also passed laws, at state and local levels, to reduce criminal penalties relating to their use:

• In November 2020, Oregon was the first state to legalize psilocybin. Starting on January 1, 2023, psychotherapists in Oregon will be allowed to treat their patients with psilocybin.

• A number of U.S. cities, including Denver and Detroit, have eliminated or restricted criminal penalties for the use and possession of some psychedelics.

CANADA
Most psychedelics, including psilocybin and LSD, are impermissible to use legally based on their categorization as Schedule III controlled substances under Canada’s Controlled Drugs and Substances Act (CDSA), though MDMA and ketamine are listed under Schedule I12.

All of these substances are generally prohibited unless used by an authorized person or an exemption is granted in limited circumstances. For example, a qualified investigator may possess a restricted drug for the purpose of conducting clinical testing or laboratory research in an institution, or the Minister of Health may grant an exemption if the substance is necessary for a medical or scientific purpose or is otherwise in the public interest13.

However, in January 2022, Health Canada14 amended its rules15 to allow practitioners to request limited patient access to certain psychedelic drugs for any serious, life-threatening or treatment-resistant condition. More recently in October 2022 it was announced that Alberta will be the first Canadian province to allow the use of psychedelic drugs solely for therapeutic use. Under the plan, Psilocybin, MDMA, LSD and Ketamine amongst others will be used as a treatment for psychiatric disorders.

Prior to this, the government had granted only very limited access to psychedelics for illnesses such as late-stage cancer. For example, in August 2020 an exemption was granted for use of psilocybin to assist with anxiety and depression in four Canadian patients receiving end-of-life treatment.

This recent shift, which may have been prompted by the legalization of cannabis in 2018, is perhaps a signal that the government acknowledges the therapeutic benefits of some psychedelics.

We continue to keep a close eye on developments.

POTENTIAL LIABILITIES
As with any new product, it is important to assess the potential liabilities arising from the use of psychedelic drugs so that these can be minimized and the necessary precautions taken.

Professor David Nutt, Edmond J. Safra Professor of Neuropsychopharmacology and director of the Neuropsychopharmacology Unit in the Division of Brain Sciences at Imperial College London has stated to us that “the treatment model is very different from traditional mental illness treatments in that the drugs are given just once or twice rather than daily for months or years. This massively reduces patient exposure to the medicine and is likely to reduce adverse effects.”

With this in mind, we set out our thoughts on liability below:

Clinical trials: The usual risks arising in the context of clinical trials will apply equally to psychedelics, such as the potential for adverse effects and failure to adequately treat or report those effects. Batches should be manufactured in an appropriately controlled environment and doses should be administered (and effects monitored and treated) by adequately trained and qualified medical staff.

Capacity to consent: While all drug recipients should go through an informed consent process, special care should be taken with those who may suffer from more severe mental conditions, for example, suicidal tendencies, psychosis or delusions, to ensure that they have sufficient capacity to understand and agree to the administration of psychedelic treatments, whether during clinical trials or otherwise.

Appropriate treatment settings: Given their hallucinogenic properties, the administration of psychedelics in an appropriate setting is important to support a positive experience. Patients may be exposed to greater risks of harm or an exacerbation of symptoms if used in unregulated settings without the supervision of trained practitioners and appropriate preparatory therapy sessions. Failure to identify pre-existing mental health conditions and acute risks such as suicidality and psychosis may also place patients at higher risk of harm. Should a patient then be injured in such circumstances, the supplier or prescriber of the treatment may be at risk of a claim.

Warnings: It is important that users are fully informed about their use in order to minimize the risk of injury. Instructions for Use (IFU) should clearly set out warnings about (i) potential adverse reactions, side effects, risks and contraindications, (ii) appropriate usage and dosages, (iii) the environment in which drugs are to be administered and by whom and (iv) procedures for before, during and after administration of the medicine (i.e. observation of the patient for several hours after administration etc).

Post-market surveillance: As the long-term effects of psychedelics are relatively unknown, post-market surveillance will be essential to identify any unexpected adverse effects or unexpectedly high rates of certain effects.

Controlled use: In the event that psychedelics are rescheduled, drug agencies and industry stakeholders will likely be keen to ensure that appropriate restrictions apply to their sale, distribution, provision and use, in order to restrict potential misuse. It is likely that only medical practitioners and other properly licensed persons and entities (with appropriate insurance in place) will be authorized to supply, prescribe and administer them in the short-term.

Potential for wider distribution: There is the potential for psychedelics to be made more widely available should the medium to long term results prove favorable and there is an appetite for this treatment as a solution to the growing mental health crisis. As with any product that is widely distributed, this increases the potential for more product and personal injury claims against manufacturers, importers, prescribers and medical professionals and other stakeholders.

Appropriate insurance coverage should be acquired for all these circumstances.

INSURANCE CONSIDERATIONS
The market for insuring life science products is currently robust, with many insurance companies competing for opportunities. Identifying the right type of coverage for pharmaceutical products can present some challenges, typically characterized by the varying levels of liability limits, scope of coverage, deductibles and premiums available from insurers. The appetite for certain kinds of product exposure will also vary between insurers, which certainly appears to be the case for psychedelic products.

The most common insurance policy addressing the potential liabilities arising from product use is product liability insurance. This is widely available from the insurance market for exposure to patient injury arising from clinical trials and commercial product sales. Not all product liability policies are alike with each having nuanced language that may work for or against the policyholder, for example, exclusions for the U.S. Drug Enforcement Administration16 Schedule 1 products, under which some psychedelics may fall. Despite this, some insurers have already been gravitating towards underwriting psychedelic products, though this is very much an emerging market.

Many companies in the psychedelics space are start-ups focused on attracting high quality board members, resulting in a strong need for directors and officers (D&O) liability insurance. Until 2020, the D&O insurance market had little interest in these companies, which resulted in low coverage capacity, high retentions and extremely high premiums. However, over the past 18 months, insurers have gained a better understanding of the associated risks and have since been attracted to the space, as demonstrated by an increase in coverage capacity, and reduced retentions and premiums by up to 50% and 45% respectively.

FUTURE
Larger scale and longer term trials are required to further investigate the safety and efficacy of psychedelic treatments. However, given their preliminary promise, many are hopeful that they may be the solution to the burgeoning mental health crisis, which is costing the global economy and health insurance industry billions every year. We will very much be staying tuned in.

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REFERENCES
1 LSD (or Lysergic acid diethylamide) is entirely synthetically made and was first produced in 1938. It was studied in the 1950s and 1960s, but was banned in the U.S. in the late 1960s despite some promising initial research. It is still classified as a Schedule I drug by the FDA.
2 Psilocybin is a naturally occurring substance produced by over 200 species of mushroom. It has been decriminalized in several U.S. cities, including Denver, over the last few years.
3 DMT (or Diemethyltryptamine) can be synthesized in a laboratory or found in plants. It has been used in psychedelic rituals and practices across South and Central America for many centuries.
4 MDMA (or 3,4- Methylenedioxymethamphetamine) is a synthesized drug and was first produced in 1912. While it is not a classic psychedelic (as it does not produce traditional hallucinatory effects) it is known to induce euphoria and increased sociability. The drug known as ‘ecstasy’ is MDMA cut with other compounds.
5 Ketamine was first synthesized in 1962 and is primarily an anesthetic (and so legally available), though can produce psychedelic effects. It was the first psychedelic to be approved for the treatment of mental health conditions. The ketamine-derived nasal spray Spravato, sold by
Janssen Pharmaceuticals, Inc, was licensed for treatment-resistant depression by the FDA in 2019.
6 The study (whose lead author is Michael P Bogenschutz) was conducted at the NYU Grossman School of medicine and the University of new Mexico Health Sciences Centre.
7 P<0.001 is less than 1 in 1000 chance of the results being wrong
8 https://compasspathways.com/compass-pathways-announces-publication-of-phase-2b-study-of-comp360-psilocybin-therapy-fortreatment-resistant-depression-in-the-new-england-journal-of-medicine/
9 BIMA (Bristol Imperial MDMA in Alcoholism Study)
10 Psilo Nautica & Drug Science Paper on ‘Public Attitudes to Psilocybin-Assisted Therapy’
11 Title II of the Comprehensive Drug Abuse Prevention and Control Act of 1970
12 Schedule 1 substances are deemed to have the highest potential for abuse and impose higher penalties, followed by Schedule 2 and so on.
13 Under Section 56 of the CDSA
14 The department of the Canadian Government responsible for national health policy
15 The Food and Drug Regulations and the Narcotic Control Regulations
16 Drug Enforcement Administration

Protect Your Company From a Cyber Incident! Require Multi-Factor Authentication

Multi-factor authentication (MFA) increases an organization’s security and helps mitigate risk by requiring a user to provide multiple forms of identity verification to gain access to an application or website.

How It Works

Once MFA is in place, users will simply log into their accounts with one extra step. There are various forms of multi-factor authentication. Common methods include the use of a one-time code, a pre-determined security question, biometric identifiers, a standalone app or a secure token.

Why MFA Is Important

Now that 80% of breaches are the result of compromised credentials, MFA adds an extra layer of defense that makes it more difficult for cyber criminals to use stolen passwords to access a network.

MFA also provides an extra layer of security for remote workers and helps protect against employees’ poor password habits. Since human error is a major threat to cybersecurity, utilizing MFA is a simple action to help organizations reduce their risk.

Conner Strong and Buckelew’s Cyber Portal has additional resources on MFA. Contact your account representative to learn more about our cyber services or to help setup your cyber portal account.

3 Patch Management Best Practices

It’s tempting to click on the “remind me later” button when it comes to installing software updates on your computer but doing so can leave your system susceptible to cyberattacks. Software and application updates frequently contain “patches,” which are used by developers to fix known system issues or add new features. Security patches reduce vulnerabilities by correcting potential points of entry into your system, helping your organization reduce its security risk.

A consistent IT strategy aligned with both a view to cyber security risks and the conditions of your cyber liability program are vital. Failure to align may result in not only increased vulnerability but also impact how your insurance policy responds. A 2018 study by the Ponemon Institute found that over half of all data breaches can be attributed to poor patch management.

Here are 3 Patching Best Practices to help improve your overall cyber hygiene and keep your organization safe:

  1. Install updates quickly: When updates become available, don’t delay. As soon as patches are released and vulnerabilities are exposed, threat actors know exactly where to target your systems.
  2. Automate patching: Automated patching tools continually scan for missing patches and updates, which increases speed and efficiency of patch deployment and minimizes the time you are vulnerable. Additionally, there is less possibility for human error, as IT teams don’t need to constantly stay on top of patch releases. Some software even contains the option to prompt you to install updates automatically whenever an update is released.
  3. Test patches before rolling out fully: When patches become available, start with a small group of your systems to make sure everything runs smoothly. Additionally, create a system backup before making any changes, to protect your data in the event there is an issue with patch installation.

For more information on patching and cyber security, please visit Conner Strong and Buckelew’s Cyber Portal. Contact your account representative to learn more about our cyber services or to help setup your cyber portal account.

Three InsurTech Trends and What They Mean for Employers

TREND: INCLUDING CHANGE MANAGEMENT WITH TECHNOLOGY IMPLEMENTATION
For emerging technologies to make a difference, they need to be used. Many companies are supplementing technology solutions with change management programs or focusing on delivering solutions promoting behavior changes, especially using gamification techniques. InsurTechs are beginning to emphasize people and processes as much as the technology itself.

What It Means For You
Whether your company is implementing operational or client-facing technology, a focus on change management could have a positive impact on adoption and utilization and your ultimate ROI. For example, in the telematics space, one company is working with existing telematic solutions to improve driver engagement by creating incentive programs. Another company is using technology to develop highly personalized incentives for employees to increase healthy behaviors to create a happier, healthier, and more productive environment.

TREND: BIG DATA IS DISRUPTING THE UNDERWRITING PROCESS
Is disruption by data an asset or a liability? The evolution and availability of new data continue to disrupt traditional insurance underwriting, particularly with catastrophic perils and cyber coverage. In addition to more competition with alternative risk programs, including parametric solutions, we are seeing insurance providers, both established and emerging, consume massive amounts of structured and unstructured data to refine underwriting appetites and models.

What It Means for You
Insureds must be prepared for the good, the bad and the ugly of big data. The insights uncovered from new data sources and algorithms could have a positive or negative impact on rates, limits, retentions and coverage terms agreed to by insurance markets. Understanding the extent of data that is used, controlling the “story” behind the data and leveraging new or alternative insurance products available in the marketplace will be key to managing risk going forward.

TREND: AS RISKS EVOVLE, SO ARE INSURTECHS
It’s clear that the risk landscape is changing as a function of greater societal, economic and environmental shifts. Whether stemming from climate change, digital-forward lifestyles, a focus on inclusion and equity, and so forth, the traditional approaches to evaluating risk and prioritizing company values are being challenged.

What It Means for You
The concept of what is an insurtech will expand as the nature of risk expands and may deliver more value now that company stakeholders, including the next generation of workforce and consumers, are demanding companies prioritize areas such as sustainability, wellness and flexibility as much as the bottom line. Companies should be utilizing innovative technologies and platforms as a tool for managing emerging risks, including their ESG strategy.

A Glimpse into the Future – Insurance in the Metaverse
Artificial intelligence, machine learning and robotic process automation are swiftly shifting from “emerging” to “essential” technologies; how quickly will the insurance industry adapt to transacting in cryptoassets? Or providing comprehensive coverage for NFTs? Or conducting business via avatars? We are excited about all these opportunities, which may come sooner rather than later, and how they will enable us to better serve our customers in a changing world.