Responsibilities
Andrew Still brings a technical, solutions-oriented approach to designing and implementing customized risk management programs tailored to the unique needs of commercial clients. He provides comprehensive risk analysis, ongoing strategic guidance, and dedicated support across the Construction, Financial Institutions, and Professional Services sectors.
Background
Andrew joined Conner Strong & Buckelew in 2024, bringing more than 12 years of experience in risk consulting and forensic accounting. He previously specialized in complex financial disputes and investigations, including third-party risk, fraud risk management, insurance claims preparation, and post-acquisition disputes. Andrew’s deep expertise in M&A advisory and litigation consulting allows him to identify critical coverage gaps and structure insurance programs that safeguard clients’ long-term interests.
Education
La Salle University – Bachelor of Science in Business Administration & Finance, Minor in Risk Management & Insurance
Professional Designations
Certified Public Accountant (CPA)
Certified Fraud Examiner (CFE)
Construction Risk Insurance Specialist (CRIS)
Community Involvement
Andrew is deeply involved in his community, currently serving as Treasurer and Executive Committee Member for the Legal Clinic for the Disabled. He also represents Philadelphia as a Community Ambassador for the Movember Foundation and is a member of both the Union League of Philadelphia and the Legacy Club in Cherry Hill. Previously, Andrew served as a board member and Chair of the Young Professionals Council of the Philadelphia Chamber of Commerce. Andrew remains active in several professional organizations, including the Construction Financial Management Association (CFMA) in both New Jersey and Philadelphia, the New York Building Congress (NYBC), the Associated Construction Contractors of New Jersey (ACCNJ), the Pennsylvania Association of Community Bankers (PACB), and Friends for Good Philadelphia.
Responsibilities
Paul Kang is a key member of the service team, focusing on plan analysis, product line financial evaluations and trend and cost analysis of claim history. He is responsible for analyzing and negotiating rate renewals and year-end financials on behalf of clients in collaboration with the Consultant. In addition, Paul analyzes employee benefit programs, contribution strategy, eligibility requirements and client objectives to meet client budgetary objectives and servicing and administration requirements.
Background
Prior to joining Conner Strong & Buckelew, Paul was an Underwriter for Gallagher Benefit Services. In this role he prepared medical and prescription drug renewals and respective premium equivalent rates for self-insured clients, implemented new employee contribution strategies, and organized financial tracking reports for medical and prescription drug claims and enrollment. Paul also developed benefit plan design cost-impact scenarios.
Education
Temple University, Fox School of Business – Bachelor of Business Administration, Actuarial Science and Risk Management and Insurance
Professional Designations
Actuarial Exams: Probability (P) and Financial Mathematics (FM)
Responsibilities
Carol Lapetina has direct contact with the account team, clients, and claims administrator staff – often under stressful circumstances. The Audit Manager position is particularly challenging, as it demands that the auditor quickly master the operations and processing systems at a Claims Administrator (claims processing; eligibility; provider maintenance; pricing database), in order to evaluate in depth the claims adjudication for a specific client, and to challenge the Claims Administrator where an adjudication outcome seems to be at variance with plan design or industry standards – or fails to meet the test of “reasonableness.” Carol also manages the Dependent Eligibility Audit team, which facilitates dependent eligibility/verification and working spouse audits and responds to member inquiries regarding the audits.
Background
Prior to managing and conducting claim audits, Carol managed the Member Advocacy Team at Conner Strong & Buckelew for more than ten years. The Advocacy team acts as a liaison between the Claims Administrators and clients to resolve employee/member claim issues and billing inquiries, provide assistance with medical and prescription pre-certifications, and conduct benefit provision research when required. This function involves handling the most-complex medical claim scenarios for which plan members have sought assistance from an independent party, typically when the Claims Administrator has been unable to provide a solution.
Carol’s frontline experience with member claim issues, coupled with her hands-on approach and problem-solving skills developed over 35 years in the insurance industry, has made her a very effective medical claims Audit Manager and auditor. She is able to mediate the often-conflicting viewpoints of the Claims Administrator, the claimant, and the Plan Sponsor, always cognizant of what the medical plan intends and what it can provide.
Professional Designations
NJ Licensed in Property, Casualty, Life, and Health Insurance
Certified Insurance Service Representative (CISR)
Certified Professional Coder (CPC)
Responsibilities
Bradley Watts focuses on driving business development for the firm’s international Life Science & Technology practice, collaborating with organizations across all stages of maturity—from pre-clinical growth to some of the largest commercial-stage operations. He also specializes in managing large, complex organizations with challenging risk exposures. Brad is responsible for designing and implementing comprehensive, cost-effective insurance programs and tailored risk management strategies for clients.
Background
Brad joined Conner Strong & Buckelew in 2024, bringing eight years of prior experience in risk management as a Producer. Specializing in accounts with sophisticated exposures and complex insurance needs, he previously worked at The Graham Company until its acquisition by Marsh. During his tenure at Graham, Brad played a key role in the company’s first office expansion, helping establish a new location in New York City.
Education
Rowan University – Bachelor of Science in Finance
Community Involvement
Brad is a Global Patient Advocate & Speaker who is actively involved with two non-profits: The Emily Whitehead Foundation and The Leukemia & Lymphoma Society. At the age of 29, Brad was diagnosed with FL and DLBCL Non-Hodgkin’s Lymphoma. Between 2017 and 2021 he underwent multiple rounds of chemotherapy, radiation therapies, an autologous stem cell transplant, immunotherapy, CAR-T therapy, and an excision of malignant nodes.
Published Articles
Cardinal Health’s 2025 Advanced Therapies Report
- Hope for Patients: Brad’s Story
- Provider Perspectives on Referral Challenges and Solutions
- Preparing for CGT Administration: Travel and Logistics
- A Patient-Centered Approach to the CGT Supply Chain
- Life After Treatment: Long Term Follow-up and Beyond
Responsibilities
Kristin O’Brien is dedicated to supporting Level Health (“Level”), one of our most high-profile clients. Her extensive knowledge of Level allows her to enhance and expand service offerings while collaborating closely with Level’s team, Independence Administrators, and its largest Funds.
Kristin plays a pivotal part in shaping strategy, overseeing daily operations, leading major projects, driving expansion efforts, and facilitating the rollout of population health initiatives.
Background
Kristin brings a wealth of experience from her tenure at UBC’s New York City District Council of Carpenters Benefit Funds, where she has served for 23 years in a variety of significant roles, including the last five as Executive Director. Under her leadership, she managed key benefit
programs, including the Health and Welfare Fund—one of the largest in the nation. Kristin’s expertise spans all facets of health and welfare plan management, and her background as a licensed social worker provides a unique perspective in serving clients.
Education
John Jay College – Bachelor’s Degree in Forensic Psychology
New York University (NYU) – Master’s Degree in Social Work
Professional Designations & Certifications
Certified Employee Benefits Specialist (CEBS)
Licensed Master of Social Work (LMSW)
Psychology in Leadership Certificate, Cornell University
Responsibilities
Michael Pulsinelli serves as a key member of the service team, focusing on plan analysis, product line financial evaluations, and trend and cost analysis of claim history. He is responsible for analyzing and negotiating rate renewals and year-end financials on behalf of clients in collaboration with the consultant. In addition, Michael analyzes employee benefit programs, contribution policy, eligibility requirements and client objectives to meet client budgetary constraints, servicing and administration requirements.
Background
Michael began his insurance career at Conner Strong & Buckelew. He graduated from Temple University’s Risk Management & Insurance program. This top-rated, nationally recognized program offers students a variety of both property & casualty and employee benefits courses to create the most well-rounded students. The program culminates with a hands-on employee benefits case study where students work alongside seasoned benefits professionals to solve real issues and provide valuable results. As an active member of Temple’s academic fraternity, Gamma Iota Sigma, Michael further enhanced his knowledge of insurance and better prepared himself for a career in the industry.
Education
Temple University – Bachelor of Business Administration in Risk Management & Insurance and Marketing
Community Involvement
Lifetime member of Beta Gamma Sigma Business Honor Society
Responsibilities
Matthew Zizzamia is a key member of the service team, focusing on plan analysis, product line financial evaluations, and trend and cost analysis of claim history. He is responsible for analyzing and negotiating rate renewals and year-end financials on behalf of clients in collaboration with the consultant. Matthew also analyzes employee benefit programs, contribution policy, eligibility requirements and client objectives in order to meet client budgetary constraints and servicing and administration requirements.
Background
Matthew began his career with Conner Strong & Buckelew in June 2016 after graduating from Saint Joseph’s University where he majored in Actuarial Science and minored in Risk Management and Insurance. He passed 2 Actuarial Science exams, Exam P and FM, while in college. Prior to his full-time employment, in 2015, he was a Data Analytics intern for Conner Strong & Buckelew.
Education
Saint Joseph’s University – Bachelor of Science in Actuarial Science, Minor in Risk Management and Insurance
Responsibilities
Shea Cavanaugh serves as a technical resource in the development and training of Producers, offering mentorship to new hires in Risk Management consulting. She acts as a liaison between Producers and the Production Support Group (PSG). Her role includes qualifying and managing new business opportunities, with a focus on navigating varying risk profile complexities.
Background
Prior to joining Conner Strong & Buckelew, Shea was a Technical Development Associate at The Graham Company, a large regional insurance brokerage firm based in Philadelphia. During her 9-year tenure with her previous employer, Shea held various roles in the Production, Account Management, and Technical Development departments.
Education
The Pennsylvania State University – Bachelor of Science in Biology
Professional Designations
Accredited Professional in Risk and Insurance (APRI)
Associate in General Insurance (AINS)
