Responsibilities
Susan Panto is responsible for advising clients on all aspects of their employee benefits plans. As a Consultant, Susan’s role is to act as an extension of our client’s Business and Human Resource Office and provide supervision of all customer service efforts and benefit administration. She helps their group contain costs by delivering plan design/cost containment options, marketing coverage to obtain competitive proposals, and analyzing proposals for both potential savings and benefit equivalency. Susan oversees any carrier changes or additions of new plans including review of all plan documents and contracts, attending board, negotiations, and or open enrollment meetings as requested, and preparing transition materials such as benefit and cost comparisons. Susan also provides guidance to the Business Office on matters such as FMLA, COBRA, PPACA compliance, Medicare, etc.
Background
Susan has been specializing in operation, account management, and administrative procedures since 1993. Since 2008, she has been working in the employee benefits field and worked primarily with Public Sector clients. Prior to joining Conner Strong & Buckelew in September of 2017, she served as the Executive Vice President of The Lance Group Employee Benefit Specialists.
Education
Rowan University – Bachelor’s in Psychology
