Member Advocacy

A benefit-benefit for you and your team.

Do your employees struggle with the complex healthcare system? Do they not understand their benefits? Do they come to you in need of help with sensitive and very personal health care issues?

To help your employees and their dependents deal with the complexities of the healthcare system we offer a proprietary, high-touch and personalized member advocacy program called BeneService.

With BeneService, your employees get direct and unlimited access to our team of advocates – specialists committed to resolving healthcare difficulties. These Client Service Associates help your employees with all their benefit needs from determining benefit eligibility to explaining claims processing to helping appeal a coverage rejection.

As a result, your employees make more informed decisions and maximize their benefits, while cutting down on time HR spends answers benefits-related questions. Call it a benefit-benefit.

BeneService Features

  • Toll-free access to benefit specialists
  • Faster resolution of issues/concerns
  • Expert claims assistance
  • Clarification on what is covered under the plan
  • Assistance in finding medical providers
  • Explanation of full scope of available benefits

Highlighted Member Advocacy Experience


For one BeneService restaurant client with 500 employees, our CSAs logged over 32,000 minutes of activity from 450 calls over a 12-month period. At an average of 71 minutes per call, this translates to approximately 10 hours per week of member advocacy for this one client. That’s 10 hours per week the client’s HR department was free to focus on their regular responsibilities.

Practice Leader

Phyllis M. Saraceni, Esquire

Managing Director, Compliance & Audit Practice Leader

Previously principal for Mercer Health and Benefits, supporting clients and internal staff on health and welfare compliance and legal matters.

More than 30 years of employee benefits experience

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